Terms and Conditions for Landscaping Highgate

These Terms and Conditions govern the provision of landscaping services in Highgate and apply to all work carried out by us for residential and commercial clients. By requesting a quotation, confirming a booking, or allowing work to proceed, you agree to be bound by these terms. They are designed to set out expectations clearly, support fair dealings, and explain how our service works from first enquiry to final completion.

In these terms, references to we, us, and our mean the landscaping contractor providing the services, and references to you or the customer mean the person, business, or organisation receiving the work. These terms should be read alongside any written quotation, estimate, schedule of works, or agreed variation. If there is any conflict, the specific details in the quotation or written agreement will take priority over these general terms.

These conditions cover the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the agreement. They do not replace any legal rights that cannot be excluded under UK law. We recommend that customers read the full terms before confirming any landscaping project, especially where the work involves materials delivery, access restrictions, or disposal of green waste and rubble.

All quotations are provided on the basis of the information available at the time of inspection, enquiry, or site review. A quotation may include labour, materials, equipment, access assumptions, and any exclusions. Unless expressly stated otherwise, quotations are valid for a limited period and may be withdrawn or revised if the scope of work changes, if material prices increase, or if site conditions differ from what was originally described. A quotation does not become binding until accepted by you and confirmed by us in writing or by an agreed booking.

The booking process for landscaping services begins when you accept a quotation, request a date, and provide any required details, such as access arrangements, preferred timings, or special instructions. We may ask for photographs, measurements, or a site visit before confirming the work. A booking is only secure once we have confirmed the date, scope, and any deposit or advance payment due. We reserve the right to decline a booking where the site is unsafe, inaccessible, or outside the scope of our services.

It is your responsibility to ensure that the site is ready for the agreed works. This includes making the area accessible, securing permission where needed, and informing us of any underground services, hidden hazards, pets, fragile surfaces, or protected features. If the site is not ready on the scheduled day and we are unable to proceed, we may charge for wasted time, travel, and any resources already allocated. Where the customer changes the brief after booking, additional costs and revised timelines may apply.

We may occasionally need to reschedule due to weather, supply issues, workforce availability, or circumstances beyond our reasonable control. Landscaping can be affected by rain, frost, high winds, or ground conditions that make work unsafe or unsuitable. In such cases, we will try to notify you as soon as possible and offer a revised date. Delays caused by force majeure, including severe weather, transport disruption, or utility failures, do not amount to a breach of contract.

Payments must be made in accordance with the payment schedule stated in the quotation or invoice. Unless agreed otherwise, deposits may be required to secure materials, labour, or booking dates, and stage payments may apply for larger projects. Final payment is normally due upon completion, or within the time stated on the invoice. We may suspend work if any payment remains overdue. Late payment may result in recovery action and, where permitted, interest and reasonable administrative costs.

All prices are normally quoted exclusive of VAT unless expressly stated. Any additional work requested by you, or required because of unforeseen site conditions, may be charged separately. This includes, for example, extra soil removal, additional planting, replacement materials, or changes to the design after work has started. We will aim to agree variations in advance, but where urgent work is needed to protect the project or the site, you authorise us to carry out reasonable remedial steps and charge accordingly.

Cancellations must be made as early as possible. If you cancel after confirming the booking, we may retain all or part of any deposit to cover administration, scheduling losses, materials ordered, or preparatory work already completed. If cancellation occurs after we have procured goods or committed labour, you may also be responsible for those costs. Where work is cancelled by you on the day of attendance or after arrival on site, we may charge a call-out fee or minimum day rate.

If we need to cancel or postpone, we will do our best to offer a new date. Where cancellation is due to our fault and no suitable alternative can be arranged, we will refund any payment for undelivered services, excluding any non-recoverable third-party costs already incurred on your behalf. We are not liable for indirect losses arising from a cancellation, such as missed events, inconvenience, or loss of amenity, except where such liability cannot legally be excluded.

Liability for landscaping work is limited in accordance with UK law. We will carry out services with reasonable care and skill, using materials that are suitable for the agreed purpose unless you specify otherwise. However, natural materials may vary in colour, texture, size, and seasonal performance. Plants, turf, timber, stone, and soil products are living or natural goods and may be affected by weather, maintenance, drainage, or site conditions beyond our control. We do not guarantee results where failure is caused by poor aftercare, vandalism, extreme weather, or misuse.

You are responsible for maintaining the completed works unless we have agreed an ongoing maintenance service in writing. After completion, any planting, watering, cutting, feeding, cleaning, or winter protection required for the long-term success of the project is your responsibility unless specified otherwise. We will not be liable for deterioration caused by lack of maintenance, heavy use, third-party interference, subsidence, root movement, unseen defects, or conditions that were not reasonably identifiable before work began.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under the Unfair Contract Terms Act 1977 or other applicable law. Subject to that, our total liability arising out of any single project will not exceed the total amount paid or payable for the relevant services, except where the law requires otherwise. We shall not be liable for loss of profit, business interruption, or indirect consequential losses.

We will take reasonable care to protect your property while working, but you should remove or secure items that could be damaged by movement, dust, access, or equipment. This includes ornaments, delicate pots, outdoor furniture, and personal belongings. Any existing defects, unstable walls, poor drainage, hidden cables, or substandard previous works should be disclosed before the project begins. If such matters are not disclosed, and damage or delay occurs as a result, we may not accept responsibility for resulting losses.

Waste management is an important part of landscaping services and must be handled in line with UK waste regulations. Where we remove green waste, soil, rubble, old paving, timber, or packaging, we will do so only where agreed and in compliance with applicable environmental rules. Waste will be transported, stored, and disposed of responsibly, and where required, using licensed carriers or approved facilities. You must not ask us to remove materials that are prohibited, hazardous, or not declared in advance.

Any waste produced during the works remains your responsibility unless the quotation includes disposal. If the quotation states that waste removal is included, that inclusion covers only the types and volumes reasonably described in the agreement. Additional waste, contaminated material, or items requiring specialist handling may incur extra charges. We may leave waste on site temporarily if access, weather, or scheduling makes immediate removal impractical, provided this is consistent with the agreed service.

It is your duty to disclose asbestos, chemicals, oil, sharps, contaminated soil, invasive plant material, or other potentially hazardous substances before work begins. If we discover hazardous waste or material not previously disclosed, we may stop work immediately, isolate the area if safe to do so, and request instructions. Additional costs, delays, and specialist disposal charges may apply. Where the site conditions create a risk of breaching waste law or health and safety obligations, we may refuse to continue until the issue is resolved.

We may use subcontractors, suppliers, or specialist trades where necessary to deliver part of the work, including excavation, paving, fencing, or waste removal. Where this happens, we remain responsible for managing the contract, but we are not liable for delays caused by third parties acting outside our control. Materials ordered specifically for your project may not be returnable, and you may be charged for non-cancellable items, bespoke products, or custom-cut pieces once ordered.

Variations to the agreed scope must be confirmed before the additional work is carried out whenever reasonably possible. If you request design changes, extra planting, changes in hard landscaping specification, or amendments to access and logistics after commencement, we may adjust the price and timetable. If the change affects safety, compliance, or the quality of the finished work, we may pause the project until the revised terms are agreed. Continued instruction will be taken as acceptance of the revised arrangement where appropriate.

Title to materials supplied by us does not pass to you until we have received full payment for the relevant invoice. Until then, we retain the right to recover unused or unpaid materials where this is lawful and practicable. Risk in goods may pass at different times depending on delivery, installation, and project status. If materials are stored on site before installation, you should keep them secure and dry where possible, unless we have agreed to manage storage ourselves.

Any complaint or dispute should be raised promptly so that we can review the matter and, where appropriate, inspect the work. We will use reasonable efforts to resolve issues fairly and efficiently. If a defect is proven to arise from our workmanship and is reported within a reasonable time, we may choose to repair, replace, or refund the affected part of the service, depending on the circumstances and the extent of the issue. This does not apply where the problem is caused by misuse, weather, lack of maintenance, or normal wear and tear.

These terms may be updated from time to time to reflect legal changes, operational improvements, or changes in how we provide landscaping work. The version in force at the time of your booking will normally apply to that project unless a newer version is agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No waiver of a breach shall be treated as a waiver of any later breach.

The contract between us and you is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the services supplied will be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms as the basis on which the landscaping services will be supplied.